Acceptance
By using Chicky Bites services, placing an order, creating an account, or using promotions, you agree to these terms.
Customer Terms
Terms & Conditions
Effective June 30, 2026Using Chicky Bites services
These Terms & Conditions apply when you use the Chicky Bites website, mobile apps, ordering system, delivery, pickup, promotions, and customer support features.
Orders
Orders may be placed through our website, mobile app, phone, or branch channels where available. Chicky Bites may contact the customer by phone to confirm details before preparing or dispatching an order.
Menu And Pricing
Menu items, prices, deals, images, descriptions, delivery fees, and availability may change at any time. Product images are for presentation and may vary from the prepared item.
Delivery And Pickup
Delivery is available only in supported branch areas. Pickup orders must be collected from the selected branch using the correct customer name, phone number, or order number.
Payments
Accepted payment methods may vary by branch and platform. If online payments are introduced, they may be processed by secure third-party providers.
Cancellations And Refunds
Customers should request changes or cancellations as early as possible. Once an order is confirmed or preparation has started, changes or cancellation may not be possible.
Deals And Vouchers
Deals, vouchers, coupons, and discounts may have expiry dates, branch restrictions, minimum order values, item exclusions, or other conditions.
Accounts
Customers are responsible for keeping account details secure and accurate. Chicky Bites may restrict accounts used for misuse, fraud, abusive behavior, or repeated false orders.
Acceptable Use
Customers must not submit false information, abuse staff, attempt unauthorized access, interfere with the platform, or use Chicky Bites services for illegal or harmful purposes.
Brand Content
The Chicky Bites name, logo, menu content, images, design, and related materials belong to Chicky Bites or permitted licensors and may not be copied without permission.
Service Limits
We work to keep information accurate and services available, but delivery timing, item availability, internet access, and third-party services cannot be guaranteed at all times.
Updates
Chicky Bites may update these Terms & Conditions when services, operations, legal requirements, or platform features change.
Questions
For order issues, refunds, branch questions, or support, contact the branch handling your order or use the official website/app support options.