How your information is handled
This Privacy Policy explains how Chicky Bites collects, uses, stores, and protects customer information across the website, mobile apps, ordering, delivery, pickup, account, and support features.
Information We Collect
We collect the information needed to process orders, manage accounts, and support customers.
- Name, phone number, email address, and account details.
- Delivery address, selected branch, order type, order notes, cart details, and order history.
- Assigned rider location during active deliveries, when location sharing is enabled for the rider workflow.
- Device, browser, app, IP address, cookies, usage, and technical logs.
- Support messages, feedback, complaints, and communication records.
How We Use Information
We use customer information to create and confirm orders, prepare food, arrange delivery or pickup, provide tracking, manage accounts, apply vouchers, prevent misuse, and improve service quality.
Order And Delivery Data
Authorized branch staff, cashiers, admins, and assigned riders may see the order information required to confirm, prepare, assign, and complete the order. Customers may see the assigned rider's live location only while their delivery is out for delivery.
Data Sharing
We do not sell customer personal information. We may share necessary information with Chicky Bites staff, assigned riders, technology providers, payment providers if enabled, or authorities when legally required.
Cookies And Analytics
Our website may use cookies or similar technologies to remember preferences, support login sessions, improve performance, understand usage, and make ordering easier.
Security
We use authenticated access, role-based permissions, and operational safeguards to protect customer and order information, but no online system is completely risk free.
Data Retention
We keep customer information as long as needed for order records, account services, support, legal compliance, security, fraud prevention, and dispute handling.
Customer Choices
Customers may request account updates, correction of inaccurate information, marketing opt-outs, or support with stored order information through account tools or branch support.
Account And Data Deletion
Customers may request account and associated data deletion through the Chicky Bites account deletion page at https://chickybites.com.pk/account-deletion.
Children
Chicky Bites services are intended for customers who can place restaurant orders responsibly. Minors should use our services with permission from a parent or guardian.
Third-Party Links
Our website or app may link to maps, social media, payment providers, or other platforms. Their privacy practices are controlled by their own policies.
Policy Updates
We may update this Privacy Policy when services, technology, legal requirements, or business operations change.
