Account & Data Deletion

How To Request Deletion

Send a deletion request from the email address or phone number linked to your Chicky Bites account, or contact us through the official website, mobile app, branch phone numbers, or official social media channels.

• Include your full name, account email or phone number, and the words Account Deletion Request.
• We may ask you to verify ownership of the account before deleting account data.
• Requests are handled within a reasonable period after verification.

Data We Delete

After a verified deletion request, Chicky Bites removes or disables account data that is no longer required to provide service.

• Customer profile details such as name, email, phone number, and login access.
• Saved delivery addresses and account preferences.
• Notification preferences, app session data, and non-essential support information.

Data We May Keep

Some information may be retained where needed for restaurant operations, legal obligations, security, fraud prevention, tax, accounting, disputes, refunds, or order history integrity.

• Completed order records, branch handling records, payment or refund records where applicable, and support history.
• Security logs or abuse-prevention records needed to protect customers, staff, and the platform.
• Information required by law or reasonable business record-keeping obligations.

Partial Data Requests

Customers may also request correction or deletion of some saved information without deleting the full account, such as saved addresses, profile details, contact preferences, or support data where eligible.

In-App Path

Signed-in users can use account settings, support, or branch contact options in the Chicky Bites app to request account or data deletion assistance.

Important Notes

Deleting an account may remove access to saved addresses, order history, account preferences, promotions, and authenticated app features. Active orders should be completed or cancelled before requesting deletion.